Implementation & Quality Assurance
Software maintenance is recognized as an essential part of the software life-cycle in a client production environment.
To accompany our clients throughout the utilization and evolution of ibs Suite services, and to ensure providing a constant operational solution, Soft Solutions puts the ibs QMS (Qualtiy Maintenance & Support) module at the service of our clients. ibs QMS is a specific service accessible through the Internet and dedicated to our applications' corrective and evolutional maintenance.
“REACTIVITY AND VISIBILITY TO GUARANTEE SERVICES AVAILABILITY”
The ibs QMS application allows a personalized follow-up on interventions, controls interventions' recurrence or similarity through a database that is enriched at every connection, and provides the capability for generating reports on demand, ensuring complete traceability for all the client's relevant users.
“FORGET YOUR E-MAIL AND COMMUNICATE EFFICIENTLY”
- Unique support for managing and treating anomalies found in any of our ibs Solutions.
- Constant follow-up on the progress of Soft Solutions' teams working on the correction of reported anomalies.
- Management of functional and technical requests, and planning standard or product-specific evolutions.
- Exchanging of platforms to ensure prompt reactivity from our teams in relation to functional and technical support issues. Available on a permanent basis, ibs QMS ensures visibility and traceability of all maintenance operations through its dedicated dashboard.
- Extended services to follow-up on the project plan during implementation; ensure a single communication channel and project understanding between Soft Solutions and its partners.