Soft Solutions

Maintenance & Support

Beyond the Dotted Line

Building the ultimate business relationship: Know your client, complete a needs analysis, propose a solution, make the agreement, and sign the contract, but it doesn't stop here… Creating a successful and sustainable business is more than just financial results. We place great importance not only on what we achieve but on how we achieve it. Our Maintenance and Support Services team supports our whole business process. A challenging and inspiring mission to improve the quality of the relationship with our clients and partners. Furthermore, we are committed to ensuring the highest level of internal and external services. Our dynamic teams of professionals maintain contact with our clients to ensure open communication to address and deliver the following services:

Installation and version control

Application installation is carried out simply at server's end. Configuration and all management tasks are carried out from the application server's centralized console. Distribution of version updates is straightforward and secure. Backward compatibility is maintained.

Each version is identified by a version number, a release number and a unique serial code.

Version updates are carried out through auto-installable password-protected patches.

Support and defect Tracking

We provide a web-based support service with access to all support information, including issue and defect tracking, technical support documentation, patch and fix, and version control.

A periodic email newsletter is also published to all customers. In addition, we provide access to an FTP site for patch and upgrade downloads, and VPN-based remote support for the installation of patches and troubleshooting.

Comprehensive release notes are included in the patch and upgrade packages as well as detailed installation instructions.

For 25 years, Soft Solutions has innovated, advanced and optimized solutions for the retail industry, giving our clients the competitive edge through flawless execution of merchandising and marketing plans.